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View our Frequently Asked Questions Below!


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How old do I have to be to purchase wine?

Short answer: 21.

Legal Purchase Age

St. Julian is committed to responsibly selling our products to only those individuals who are above legal purchase age. All wine is being sold by St. Julian, and may be sold and delivered only to a person who is of legal purchase age (21 years old). Each order from St. Julian requires you to represent to us that you are at least 21 years old and the recipient of any wine shipments is also 21 years old. At the time of delivery, any shipment containing an alcohol beverage product will require the signature of an adult with valid picture identification issued by a government agency to prove he or she is at least 21 years old.

 

Legal Purchase Age Verification Process 

Upon purchasing from the St. Julian online store for the first time, we ask that all visitors verify that they are of legal purchase age. In some cases, we are not able to verify the age of the purchaser, and may suggest additional information to include in the order that will enhance our ability to verify legal purchase age. We may need a purchaser to call a customer service representative to provide additional information before completing an order.

 

Unable to Verify Legal Purchase Age

In some cases, we will be unable to verify the legal purchase age of the purchaser. The best way to assist us in the age verification process is to ensure that the name and address of the purchaser is the same as a government issued identification (such as a driver’s license or passport).

If we are unable to verify that the purchaser is of legal purchase age, we will be unable to complete the order online, and suggest that you call 800.732.6002 and speak with a customer service representative.

How does billing and tax work?

All orders have three elements: a product total, shipping & handling, and taxes.

  • Your order product total will comprise the sum of your wine and non-wine product totals after any discounts.

  • Taxes are calculated based on the wine and non-wine products in your order, shipping destination, and shipping and handling charges. In some cases, different tax rates may be applied to wine and non-wine products, as well as to shipping and handling.

  • Shipping and handling is charged based on weight (less any promotional discounts)

How does shipping work?

For shipping we currently offer

Orders will typically ship within 1-5 business days. Upon leaving our warehouse, you will receive a shipping confirmation email with tracking numbers, if applicable. You can also have your order shipped to a local FedEx or UPS store or retail partner for pick up. This is especially convenient for those who work outside of the home or have busy schedules and don’t want to wait around all day for a delivery. FedEx partners with Walgreens and Dollar General while UPS partners with CVS and Advanced Auto Parts amongst others.

Shipping Destinations

All shipment destinations are checked against state and local regulations to ensure that we may ship to that location. A signature of someone who is at least 21 years old is required to receive any wine shipments, but this may be someone other than the person whose name is on the shipment. We recommend shipping your wine to a business or an address where a person at least 21 years old may sign for the shipment during normal business hours.

Shipment Tracking 

After a shipment has left the warehouse, an email with the tracking numbers will be sent to the email address provided on the order. These tracking numbers may be used with each carrier to track your shipment. Please refer to each carrier’s web site or customer service center for tracking the shipments.

Weather Related Issues that Affect Shipping 

Occasionally, exceptionally warm or cold weather will prompt our shipping team to delay a shipment to an affected area to ensure that the wine shipments are not subjected to adverse travel conditions.

Delivery Signatures 

All wine shipments require a signature upon delivery by someone who is of legal purchase age. We encourage all customers to ship their wine to a location where a person who is of legal purchase age is available to sign for the wine during normal business hours. If several shipment attempts are made and no one is available to receive the shipment, it will be returned to our warehouse and may be rescheduled for delivery by calling the customer service center. Shipping charges will apply to the rescheduled shipment.

Tasting Room Pickups

You may place an order online for location pickups by selecting "Pickup" and then selecting the location under "Delivery/ Pickup Information" on your order screen. Pickup orders are ready the same day they are placed.

International / Domestic Shipping Territories 

Currently, St. Julian ships to most states within the United States. To see where we currently ship wines, see below. Currently, St. Julian does not ship to international destinations.

What States Can You Ship to?

For $5 shipping, order in increments of 12 (you can mix & match bottles), or join our Wine Club or Shore to Door Discount Group for discounted shipping rates!

States we can ship to:

• Alabama (to an ABC store)
• Arizona
• California
• Colorado
• Florida
• Georgia
• Idaho
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maine
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Missouri
• Montana
• Nebraska


• Nevada
• New Hampshire
• New Mexico
• New York
• North Carolina
• North Dakota
• Ohio
• Oklahoma
• Oregon
• Pennsylvania
• South Carolina
• Tennessee
• Texas
• Virginia
• Washington
• Washington D.C.
• West Virginia
• Wisconsin
• Wyoming

States we can NOT ship to: Alaska, Arkansas, Connecticut, Delaware, Hawaii, Mississippi, New Jersey, Rhode Island, South Dakota, Utah, Vermont.
Can I change my order?

If you need to update or change your order, Please call 800.732.6002 or email orders@stjulian.com and a customer service representative will assist you. Changes to your order cannot always be guaranteed once processed.

How can I check the status of my order? 

You can view your active orders by logging into your account and clicking on “Order History” on the left side of the page. All your orders will be displayed there.

Can I send wine as a Gift?

Great idea! Yes, you can. 

Wine and accessories are a great gift for any occasion for family, friends, and corporate partners. If you would like to give an item as a gift, you may select “Add a Gift Message” during the checkout process. This message will be displayed on the packing slip that will be included in the shipment.

Gift Club Memberships

Wine club gift memberships are the perfect way to share your love of wine with friends, family, and your business contacts; we literally have something for everyone! Gift memberships may be purchased for durations of a single shipment or can be ongoing.To purchase a gift membership please visit www.stjulian.com/WC, call 800.732.6002 or email wineclub@stjulian.com.

Gift Certificates

Currently, St. Julian offer gift cards in store or eGift cards online here.  To order one call 800.732.6002 and a customer service representative will be happy to assist you.

I didn't get my shipment, what happened?

There may be several reasons why you did not receive your order. These include weather holds, no one of legal purchase age present to sign for your shipment, or a delay with the carrier. We suggest the following steps:

  • Check the order status. Log into your account and click on “Hello Your Name” then "Order History". If the order status for your order shows “In process” we are still preparing the package for shipment and it has not left our warehouse. If the order shows “Shipped” the order is in transit.

  • Track the shipment. You may use the carrier and tracking numbers to locate the shipment status with the carrier.

  • At any time you may call 800.732.6002 or email orders@stjulian.com and a customer service representative will be pleased to assist you in finding the status of your order.

  • Customers are responsible for any order redirects.

Can I return or cancel my order?

By law, all alcohol sales are final. If you have a question about your order, please email to orders@stjulian.com 
 

Do Your Offer Loyalty Points?

Yes! Wine Club members earn 4 points on every dollar spent, and non-members receive 2 points. Once you have 1,000 points, you can redeem the points for e-gift cards to be used on your next purchase! Be sure to log in to start saving your points.

View egift cards

Due to strict liquor laws, redeeming your points must be a two-step process. We cannot use the points directly on the purchase of alcohol, they must first be used on the purchase of an e-gift card, that can then be used on future purchases.

First you will need to put an e-gift card into your cart. You can get one $10 e-gift card for 1000 points ($10 e-gift card for every $250 spent). You want to make sure that your email address is in the shipping email field as e-gift codes get emailed to the shipping email. When you go to the payment information on the checkout page, you can select to use your loyalty points as the payment method for the e-gift card. You are welcome to save your points and purchase $50 or $100 gift e-gift cards as well! Then you will be emailed an e-gift card code that you can use on a separate purchase. This code can be used online or in the tasting rooms. If you have any difficulties or further questions, please don’t hesitate to contact us.

Loyalty Points

 

Are your products gluten-free?

Yes, all St. Julian products are gluten-free!

Are your products vegan?

We do not use isinglass (fish bladder protein) in any of our products. We do however use albumin (egg whites), casein (milk protein) and gelatin (animal protein) on occasion for fining purposes. Since these above items come in contact with the wine (even if completely filtered out) they would no longer be considered truly vegan. If you are inquiring about a specific product, please contact us.

How many calories are in a serving of wine?

Dry wines: approximately 70 per 5 oz serving
Semi-dry wines: approximately 120 per 5 oz serving
Medium sweet wines: approximately 150 per 5 oz serving
Sweet wines: 160+ per 5 oz serving

How many carbohydrates are in a serving of wine?

Dry wines: 3.5 – 10 g per 5 oz serving
Semi-dry wines: 10 – 20 g per 5 oz serving
Medium sweet wines: 20 – 70 g per 5 oz serving
Sweet wines: 70 g+ per 5 oz serving

Are your wines nut/peanut/tree nut-free?

Yes, all of our products are nut free (including PB & J).

What kind of sulfites do you use in your wine?

We include a commonly used SO2 to inhibit the growth of bacteria in our wines.